Shopping Online with Confidence
Do you have a store?
We are the online offering of an established interior design business based in Warwickshire. Deliveries and returns are made from this address.
How can I pay?
All orders are paid for in full at the point of order. Payment is by secure link from our providers at WorldPay.
Place all of your items in the basket, check out and we will reply with an itemised estimate and link within 24 hours*.
*at peak times this may take up to 48 hours.
Can I add items to an existing order?
Once payment has been made for an order it cannot be changed or added to. Please start another order. We can add to or edit an order before payment is made.
Is it safe to make a card payment via your link?
Worldpay has been accredited by the British Business Bank since 2010 and currently has an A+ rating and are a validated Level 1 PCI DSS Compliant Service Provider. We also undertake an annual PCI compliance check.
None of your card details are stored and your personal details are stored in a secure database and will not be shared with any third parties (unless required for delivery purposes).
What if an item is out of stock?
We collate our favourite products from a variety of suppliers and stock levels can fluctuate at any given time. Products can also be discontinued at short notice – we have no liability for this.
We check stock at the time of order and will advise immediately if there is any form of delay that will impact the delivery of your order.
How long will my order take?
Our made to measure products typically take 4-6 weeks for manufacture, sometimes longer at peak times. We will advise you of this at the time of order. We cannot take any liability for an order taking longer than anticipated and cannot guarantee an order to be fulfilled by a specific date. We will always do our best and keep in contact with you throughout the manufacturing process.
We are also unable to guarantee a delivery date by our third party couriers or take any liability for this.
How is the delivery charge calculated?
We currently use Royal Mail/Parcelforce for delivery and ask for a signature on receipt. Delivery is based on the size and weight of your items and will be calculated once your order is finalised. Prices range from £16 to £30 as a guide. Delivery is free on orders over £1,000.
How long will my order take to arrive?
We’ll send you an email to let you know when your order has been sent out and this will contain a link to track it if it’s been sent using a tracked service. As all of our products are made to measure, will advise on the lead time at the time of order. Some items are dispatched directly from the manufacturer (poles, wallpaper, paint for example) and will arrive separately.
Do you ship internationally?
At the moment we are only shipping to the UK.
Can I track my order?
Where applicable, we will email details of your tracking number in advance of delivery.
What if I am not in?
After an initial attempted delivery, Parcelforce will automatically attempt redelivery on the next working day if they haven’t left your item at your local Post Office or with a neighbour. You can arrange an alternative redelivery or pick up with Parcelforce.
My delivery is damaged
It is the buyer’s responsibility to check for any damage to packing materials and product/s before accepting delivery. In the unlikely event that there is any damage, please DO NOT accept the parcel/s or sign the delivery sheet; instead, reject the delivery; goods are not covered by transit insurance once you have accepted delivery. If you have accepted the parcel and only notice the damage upon unpacking the item, then please report back to us within 24 hours including photographs of the damage.
Can I return my made to measure order?
The following made to measure products are not returnable:
- Roman Blinds
- Venetian Blinds
- Roller Blinds
- Lamp shades
- Fabric by the metre
- Wallpaper by the metre
- Any item printed to order
We do not accept returns of wallpaper unless an amount of 5 rolls or more.
It is your responsibility to provide accurate and complete measurements when ordering Made to Measure Products.
We are not liable for any inaccurate and/or incomplete measurements provided.
Can I change my mind?
We are a small business and do not hold a large stock of products. We collate a variety of products to produce our edits and order direct from our suppliers to meet your order. Please consider this when placing your order as we are unable to offer you multiple versions of a product in order to make a decision. We offer a sampling service for all products where applicable.
Your statutory rights dictate that you can return the following products for a refund* within 14 days of receipt at your own cost:
- Poles and tracks (unless made to measure)
- Tiebacks and tieback hooks
- Wallpaper (must be 5 rolls or more)
*refunds will be for product only and not include postage or packaging charges
If you would like to return a product, please contact us in the first instance and we will advise on next steps.
My item is faulty, what do I do?
All made to measure products are thoroughly checked before dispatch. We do allow a 5% tolerance on made to measure curtains and roman blinds for fabric ‘give’. Atmospheric conditions can also play a part in the behaviour of fabric causing it to shrink or grow on occasion. Some fabrics such as linen, cotton and velvet can hold creases – we take every care to minimise this but it can be unavoidable during the making or transportation process.
We’re confident that you’ll be happy with the quality of your purchase but in the event that you’re not we’ll always work very hard to resolve any problems. Please do get in touch with us by email in the first instance sending photos of any issues and a full description of the problem.
Please check all wallpaper products for faults before and during hanging. Carefully examine the paper as you hang to ensure there are no faults. If at this stage you are in any doubt as to whether the paper is faulty please stop work immediately and contact us. We cannot accept any liability for decorator costs if there is a fault in the paper.
Help! I’ve mis-measured!
We’re all human; mistakes happen.
If you have mis-measured we can help. We can advise on tips and tricks to make the item work – contact us for advice.
Your initial estimate will be your order confirmation and this will outline your order in full including the exact measurements (in the unit provided) of your order – please always check this and if there are any amendments to be made to the order please ensure these are made to us by email within 24 hours of placing the order. If we have not been contacted within the 24 hour period we shall assume that all the details are correct.
It is your responsibility to provide accurate and complete measurements when ordering made to measure products.
We are not liable for any inaccurate and/or incomplete measurements provided.
We always recommend that you thoroughly consult our measuring guide/s before ordering.
Always double check your order details before making payment and placing an order.
If all else fails, most products can be altered – you can return to us for this service or work with someone locally – we can advise on what needs to be done if required.
How many samples can I order?
As many as you need!* We’re all about making the right decision so please order samples to be sure about your purchase. We send samples to you directly from our suppliers free of charge. You will receive the samples in the post and this can take up to a week. You may receive them in multiple batches.
Web images are not an accurate representation of a product’s colour. Where possible, we can provide a sample ring to check the colour of a pole.
*within reason – don’t be a sample addict
It is always advisable to order a batch cutting if you are matching a fabric or wallpaper to something specific. Fabric colours vary from batch to batch and standard samples do not always match the current batch. We cannot guarantee a certain batch will be available or have enough remaining fabric to fulfil your order so please make it clear if you require a specific batch at the time of order.
How do I fit roman blinds?
There are brackets attached to the headrail of your roman blind. They can be face fixed or ceiling fixed. Use a suitable plug and screw for the wall.
How do I fit poles and tracks?
Brackets are supplied with all poles and tracks. These are usually face fix unless otherwise specified. Tracks often have face or ceiling fix brackets. Most poles have screws provided or you may wish to use your own. Use appropriate plugs for your wall.